Privacy Policy
Summary
1. Information we collect
We collect information you provide directly, such as your name, email, institution, and profile details, along with data generated through your use of the platform (messages, assignment submissions, attendance in live classes).
2. How we use your information
We use collected information to operate and improve XiHub and Channels, deliver course content, enable communication between lecturers and students, and provide automated grading and analytics features.
3. Sharing of information
We do not sell personal data. Information may be shared with your institution (for academic administration) or with service providers who help us operate the platform, under confidentiality obligations.
4. Data storage and security
Data is stored on secured infrastructure with access controls and encryption in transit. We take reasonable technical and organizational measures to protect your information from unauthorized access.
5. Cookies
We use essential cookies to keep you signed in and remember preferences. We do not use cookies for third-party advertising.
6. Your rights
You may request access to, correction of, or deletion of your personal data, subject to your institution's academic record retention requirements. Contact us to make a request.
7. Data retention
We retain account and academic data for as long as your account is active or as required by your institution's policies, after which it is securely deleted or anonymized.
8. Children's privacy
Where students under 18 use the platform, accounts are provisioned and managed by their institution, which is responsible for obtaining any necessary consent.
9. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be communicated through the platform or by email.
10. Contact
For privacy questions or requests, contact info@xiracom.co.ke or write to us at Daima Towers, Eldoret, Kenya.